Courier Charges Within New Zealand
- FREE Shipping on orders over $60.00
- Metro $5.00
- Rural $9.00
- We don't charge extra for dangerous goods. However, the delivery is Economy and will be on a 2 day service and can take longer for dangerous goods
- NZ Post for the majority of deliveries Internationally.
- We aim to dispatch your order the same day if placed before 2pm, or after receiving your payment via internet banking. During public holidays and weekends, parcels are sent the next available working/business day. Also, payments made via Internet transfer on the weekend, will generally show in our account Tuesday morning.
- Small Parcels are targeted for Overnight delivery.
- Rural, Larger & Dangerous goods (ie: Aerosols) may take 1-3 days.
- Parcels may also take longer on public holidays and weekends or rural deliveries.
- Parcels sent on Fridays are delivered on Monday. There no Saturday deliveries.
If you require an update on an order still in transit, please contact NZ Post directly on 0800 268 7437, quoting the tracking number that is emailed when the order was shipped.
Signature Required / Authority to Leave:
- All our packages are sent as a Signature Required service. This means that the courier will need a Signature Required on delivery so someone must be available to receive. If you are not available, they will leave a 'Card to Call' so you can arrange re-delivery. There is also multiple options for parcel redirection - https://www.nzpost.co.nz/personal/receiving/delivery-options/parcel-leave.
- If you would prefer to have your package left with no signature required, you will need to submit a Authority To Leave request via NZPost - https://www.nzpost.co.nz/personal/receiving/delivery-options/parcel-leave. This will mean you will not need to be home to sign for your package. The courier will leave your package in a safe place, whether attended or not. However, if the courier does not believe there is a safe place to leave the package, they may leave a "Card to Call" so you can arrange re-delivery. You also release Hair Plus from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.
- Delivery instructions will not be followed without an Authority To Leave request. However, even with an ATL in place, we can not guarantee that instuctions will be followed to the letter. In particular, the courier will not call in advance to arrange delivery at a specific time.
Hair Plus takes no responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.
All orders dispatched receive a shipping confirmation email with a tracking number. All parcels can be tracked unless otherwise stated.
Yes we ship internationally, with excellent pricing. Prices will vary depending on what is purchased. All prices are in New Zealand Dollars (NZD).
Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise.
You may have to pay additional customs clearance charges. These additional charges for customs clearance is the recipients’ responsibility. Hair Plus has no control over these charges so we advise you to contact your customs authority if you have any concerns.
Estimated time frames are:
- Australia - 2-20 Days
- Worldwide - 4-20 Days
Please note: Any aerosols (pressurised cans) are classed as dangerous goods and cannot be sent internationally as it is against the law for us to do so.
Due to the nature of these items, we take all necessary care in packaging but accept no responsibility in the event that they get damaged. However, we will proceed with the standard claim procedure with the courier company, which can take some time. We cannot offer a refund or replacement product until all the documentation has been filed and approved.
Returns, Damaged Faulty or Incorrect Items
Please read our Returns Policy here. All return requests should be submitted via the Returns policy page.