Eleven Australia Hydrate & Curl Trio

ALERT LEVEL DELAYS

NZPost is currently experiencing delays in their network that have been affecting our deliveries. Unfortunately, this is out of our control.

We are dispatching daily, but due to NZPost volume restrictions, please expect delays.

If you require an update on an order still in transit, please contact NZ Post directly on 0800 268 7437, quoting the tracking number that is emailed when the order was shipped.

Courier Charges Within New Zealand

• FREE Shipping on orders over $60.00
• Metro $6.00
• Rural $9.00
• We don't charge extra for dangerous goods.  However, the delivery is Economy and will be on a 2 day service and can take longer for dangerous goods

We use:

• NZ Post

Delivery targets:

• We aim to dispatch your order the same day if placed before 2pm, or after receiving your payment via internet banking.  During public holidays and weekends, parcels are sent the next available working/business day. Also, payments made via Internet transfer on the weekend, will generally show in our account Tuesday morning.
• Small Parcels are targeted for Overnight delivery.
• Rural, Larger & Dangerous goods (ie: Aerosols) may take 1-3 days.
• Parcels may also take longer on public holidays and weekends or rural deliveries.
• Parcels sent on Fridays are delivered on Monday.  There no Saturday deliveries.

Signature Required / Authority to Leave:

• All our packages are sent as a Signature Required service. This means that the courier will need a Signature Required on delivery so someone must be available to receive.  If you are not available, they will leave a 'Card to Call' so you can arrange re-delivery. There is also multiple options for parcel redirection - https://www.nzpost.co.nz/personal/receiving/delivery-options/parcel-leave.
• If you would prefer to have your package left with no signature required, you will need to submit a Authority To Leave request via NZPost - https://www.nzpost.co.nz/personal/receiving/delivery-options/parcel-leave.  This will mean you will not need to be home to sign for your package.  The courier will leave your package in a safe place, whether attended or not.  However, if the courier does not believe there is a safe place to leave the package, they may leave a "Card to Call" so you can arrange re-delivery.  You also release Hair Plus from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.
• Delivery instructions will not be followed without an Authority To Leave request.  However, even with an ATL in place, we can not guarantee that instuctions will be followed to the letter.  In particular, the courier will not call in advance to arrange delivery at a specific time.  

Hair Plus takes no responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.

All orders dispatched receive a shipping confirmation email with a tracking number.  All parcels can be tracked unless otherwise stated.

International Shipping

Unfortunately, we are unable to ship to international addresses. Our apologies for the inconvenience.

Returns, Damaged Faulty or Incorrect Items

Please read our Returns Policy here.  All return requests should be submitted via the Returns policy page.