Courier Charges Within New Zealand -
- Metro $5
- Rural $11
- Items added with Free Shipping wil make your entire order shipping Free!
- We dont charge extra for dangerous goods however the delivery is Economy and will be on a 2 day service
•We use Courierpost, Post Haste, Nz Couriers for the majority of deliveries in New Zealand.
•We aim to dispatch your order the same day if placed before 1pm or after if receiving your payment via internet banking.
•Payment made via Internet transfer on the weekend, will generally show in our account Tuesday morning
•During public holidays and weekends parcels are sent the next available working / business day.
•Order dispatched confirmation and Tracking numbers provided.
•All parcels can be tracked
•Small Parcels are targeted delivery is Overnight, Rural, Larger & Dangerous goods parcels such as aerosols may take 1-3 days, parcels may also take longer on public holidays and weekends or rual delivery, parcels sent Friday are delivered Monday, no Saturday delivery.
•We use a Signature Required service as our standard service. This means that the courier will need a Signature Required on delivery so someone must be available to obtain If you are not available they will leave a 'Card to Call' so you can arrange redelivery. There is also multiple option for parcel redirection.
•If you would prefer your package to be sent NON SIGNATURE REQUIRED, please note NON SIGNATURE REQUIRED or ATL in your delivery instructions in capital letters. This will mean you will not need to be home to sign for your package The courier will leave your package in a safe place. If the courier does not believe there is a safe place to leave the package, they will leave a 'Card to Call' so you can arrange redelivery.
•Notes in your delivery instructions may or may not be followed by the courier, I am sorry we can not guarantee that instructions will be followed to the letter. In particular our courier will not call in advance to arrange delivery at a specific time.
Yes we do ship internationally with Excellent pricing, prices will vary depening on what is purchased all prices are in NZD
Estimated time frames are-
•Australia 2-20 Days
•Worldwide 4-20 Days
•Please note any aerosols (pressurised cans) are classed as dangerous goods and cannot be sent internationally as it is against the law for us to do so.
•Due to the nature of these items we take all necessary care in packaging but accept no responsibility in the event that they get damaged we will however proceed with the standard claim procedure with the courier company which can take some time so we cannot offer a refund or replacemement product until all the documentation has been filed and approved.
Damaged Faulty or incorrect Items-
If your item has arrived damaged, faulty or is incorrect or missing please contact us within 7 days with a photo we will do our best to send a replacement or lodge a claim with the courier.
Please dont throw this away as we may require the product to be returned.
Any questions please email our friendly team!