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Frequently Asked Questions

Can anyone shop online?

Absolutely, our easy to use website allows you to peruse through our HUGE selection of hair products, add your requirements to your shopping cart and then proceed to the checkout.  All prices are inclusive of GST.

I don't see a product or Brand I like, what can I do?

Then Email and let us know and we'll see if we can order in for you!

Are your products brand new?

Yes our products are all brand new unless otherwise stated.

Are your products Authentic?

Yes our products are 100% guaranteed authentic.

Do you have Layby?

Yes we do.  Easy installation payments can be made by internet banking over an 6 week period. Once goods and shipping is paid for in full the items will be sent out to you the next working day.  In the event you decide to cancel the layby within the 6 week term a $10 administration fee will be charged and deducted off any payment already received before the balance is refunded back to you. If you decide to chage your mind or cancel after the 6 week period the layby will be cancelled and you wont be refunded please do advise if you require a payment extension

What is Backorder?

That means the item you want is currently out of stock but we will backorder it in for you with our next order cycle.  These can take up to 2 weeks to arrive, and if it takes longer than this we will email you and give you the option to cancel your order.

What if my goods are faulty?

We have a back to base returns policy, if the goods you receive are faulty, we will replace those goods if they are returned to our salon within 14 days of purchase.  After 14 days returns are subject to manufacturers warranty.  Shipping expenses, in both directions, are not refundable.

Will the colour match what I see on the screen?

We have done our best to display as accurately as possible the colours of the Products shown on this Website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.